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Shipping Policy

Shipping Policy

Shipping Methods & Delivery Time

Our Warehouses are located in New Jersey (U.S.) and Guangzhou (China). Delivery time depends on your location and our warehouse inventory management.
Please provide us with your correct street address (not a PO Box) and contact details when checkout.
The table below shows the shipping methods and correspondingly estimated delivery time. We are not responsible for deviations from estimated delivery times.

Business Type: Online Shop (This means purchased directly from shop.Gollee.com)

Your Address (Countries & Regions)Shipping Warehouse AddressesShipping MethodEstimated Delivery Time
Contiguous United StatesNew Jersey (U.S.)FEDEX, USPS3-7 days
Guangzhou (China)China Post7-15 days
OtherGuangzhou (China)Please contact our sales, we will provide you with logistics solutions according to your needs.

Business Type: Wholesale & Customize

Your Address (Countries & Regions)Shipping Warehouse AddressesShipping MethodEstimated Delivery Time & Fee
Most countries & regionsGuangzhou (China)By expressPlease contact our sales, we will provide you with logistics solutions according to your needs.
By air
By sea

Shipment for An Order with More Than One Item

We try to make sure all your items reach you at the same time. Due to the fact that different shipping options are available, we sometimes don’t send all products together. Once an item has been shipped, you will receive a shipment notification email.

Order Cancellation

Contact us if you need to cancel your order before the product has been produced or shipped. You will receive a full refund if the order is canceled. If the product has already been shipped, it cannot be canceled. If it is not a quality problem, the shipped goods will not be canceled.

About Customs, Duties, & Taxes

Whenever you order Gollee products, you are responsible for ensuring that the item is lawfully imported into the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Additional charges for customs clearance must be borne by the recipient; For more information, contact your local customs office. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Shipping Support

You can make your eyes prettier at any time by visiting our site. That means your orders can be placed 24/7/365. We will contact you if the order is delayed or out of stock. Our passionate customer support team is happy to help with any questions or concerns. If you’d like to speak with a member of our support team, please visit our contact us page.

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