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Lash extensions disaster: Clients eyelashes fall out!

GOLLEE Pro Eyelash Extension

Without the fuss of mascara or fake eyelashes, eyelash extensions are a fantastic method to achieve longer, thicker lashes. But on rare occasions, individuals who have had eyelash extensions will notice that their eyelashes are falling out – and it’s not because the extensions didn’t work! Although eyelash loss isn’t hazardous in any way, it might make you question the skills of your beautician.

You’ve spent the time honing your eyelash extension application, and when you finish, you’re proud of your work. Two weeks later, though, you start to notice clumps of lashes around your client’s eye where the lashes formerly were. What happened? There are a few factors that can lead to this circumstance, but by being aware of them and knowing how to avoid them, you can ensure that it never occurs again!

What do we mean by falling lashes?

Eyelash fallout occurs when lash extensions cause your natural lashes to shed more quickly than usual.

Eyelash extensions falling out might not be a harbinger and gloom, so remain composed and take a big breath.

Make a wish when you notice a fallen eyelash on your cheek; it happens occasionally. However, if you start noticing them more regularly, you can start to wonder why your lashes are thinning out.

The tiny hairs that frame our eyes go through growth, rest, and shedding periods just like the hair on our heads. However, if you’re unsure of the cause of increased eyelash shedding, it can be very unsettling.

What do you need to know about eyelashes?

Let’s examine the fundamentals regarding eyelashes before discussing why your client’s eyelashes are falling out after applying for extensions.

Eyelashes have a function in our beauty in addition to shielding our eyes from dust and the weather. We frequently take them for granted, so it might be concerning when they begin to fall out.

Natural eyelashes, false eyelashes, and lash extensions are the three primary categories of eyelashes. Our natural eyelashes are the ones we are born with, and if they fall out, they normally grow back. False eyelashes can be placed using adhesive and are only temporary. Lash extensions are bonded to your natural lashes and are semi-permanent. Depending on how well you take care of them, they often last six weeks to two months.

Eyelash extensions are a permanent method for making your lashes look fuller without the use of mascara.

Eyelash extensions are a safe approach to enhancing the appearance of natural lashes when properly administered by a certified and trained specialist.

They can cause irritation, infection, and permanent lash loss if put incorrectly or with the wrong adhesive.

Eyelash extensions are individual lashes, as opposed to temporary false eyelashes that connect to the lid on a single strip. They adhere to your lashes one at a time.

Eyelash extensions are intended to last for the usual growth cycle of natural lashes, which is one to two months. Maintenance is necessary during this period to keep the extensions looking natural.

Eyelash extensions are created from a variety of materials. These include synthetics like faux mink and plastic fibers, as well as natural materials like silk and mink.

Eyelash extensions should be connected with a nonirritating, waterproof eyelash or surgical adhesive that is designed to withstand sweat and oil.

Medical-grade glues may be the best option. They are odorless and non-irritating to most skin types.

Since they eliminate the need for mascara, eyelash extensions are a huge time saver when it comes to applying and removing makeup daily.

You’ll save even more time if you wear false eyelashes regularly. no more fumbling with glue and having your artificial eyelashes fall off prematurely.

Eyelash extensions also provide numerous alternatives. You may customize the length, curl style, and thickness of the extensions.

GOLLEE Pro Eyelash Extension

Do Eyelash Extensions Look Realistic?

The final appearance is intended to add length, fullness, and lift to your natural lashes. It is up to the client if they want a more dramatic or natural look, but in general, the more lashes put on, the more dramatic the impact.  A typical treatment includes 80-140 individual extensions per eye, with lashes ranging in length from 6-18mm. “There isn’t a one-size-fits-all solution.” “For example, if you have damaged lashes or naturally weak, short natural lashes, you may not be able to achieve the same dramatic effect as a customer with stronger, thicker lashes.”

What is the average lifespan of eyelash extensions?

Since extensions are linked to the lash, they endure for the same amount of time as the normal growth cycle or roughly six weeks. To prolong the life of your implants, use a lash conditioner and gently comb through your lashes with a dry spoolie brush. Getting “refills” every 7-10days to fill in any gaps is also beneficial.

What causes lash extensions to fall out?

Your client’s eyelash extensions may cause their natural lashes to fall out for several reasons. First, the natural lashes may be weak and prone to falling out if the lash artist didn’t clean them before placing the extensions. Second, the extensions could weigh down the natural lashes and cause them to fall out if the lash artist applied the glue improperly or with too much glue. Third, the natural lashes may also fall out if the lash technician put the extensions too close to their roots.

Finally, if your client has any pre-existing disorders (such as alopecia or trichotillomania) that have an impact on the health of their lashes, this could also be a factor in why their lashes started to fall out after obtaining extensions. The following actions can be taken to stop your client’s eyelashes from shedding:

1. Encourage your clients to practice good eye and lash hygiene, such as using eye drops and avoiding abrasive makeup removers.

2. Tell them to refrain from activities that can harm their lashes, such as strenuous exercise or hair styling with a straightening or curling irons.

3. To prevent further harm to the natural lashes during removal, have the final application of the extensions performed by a professional.

4. To remove extensions without leaving behind any residue, use a mild saline solution rather than water.

5. Suggest your client see an ophthalmologist or dermatologist for assistance if they are still having issues with their lashes after the extensions have been removed. Depending on what they discover, the treatment plan might need to be modified.

Since there is still no conclusive explanation, your client will probably be curious as to what happened. They will seek assurance that the problem is temporary and won’t reoccur. Make an effort to explain what happened, but avoid giving false assurances that it won’t happen again.

Is it normal for real eyelashes to fall out with extensions?

Real eyelashes are often shed as part of their normal growth cycle every 60 to 90 days. But if you wear eyelash extensions, your natural lashes may also fall out alongside the extensions. There is no cause for concern since this is usual. The good news is that you can take a few steps to lessen the likelihood of this occurring.

GOLLEE Pro Eyelash Extension

How to fix damaged eyelashes after extensions?

There are a few things you may do to aid if your client’s eyelashes are falling out after receiving the extensions. Try to identify the reason first. If the lashes are falling out at the root, the adhesive may not have been placed properly. It’s possible that the extensions were applied too firmly or that the natural lashes were too weak to start with if they are breaking in the middle. You can take action to address the issue if you are aware of the cause. If the adhesive, for instance, is the problem, you could try a new brand. You might try utilizing lighter or shorter extensions if your natural lashes are too frail. You can also try loosening the extensions if they were put too tightly. Again, depending on the origin of the problem, there are solutions. You simply need to figure out what works best for your client and their specific requirements. Remember that one size does not fit all when it comes to repairing any damage caused by an extension! For example, if your lashes break in the middle due to being too thin, try using shorter extensions the following time to avoid putting strain on them. If your client has sensitive eyes or is allergic to a type of adhesive, have a backup plan available so she doesn’t have to wear her extensions for an extended period.

If your client wears mascara every day and wants additional volume without having to lengthen her lashes, inquire about lash permachange or adding some fresh length with strip lashes or individual strip lashes on top of her existing set. A permachange adds thickness, curl, and body to fine-haired people’s hair, creating instant glamourous volume and keeping hair looking fresh all day. Stick-on lashes are ideal for individuals who want to enhance length without going full-on artificial lash! There are also semi-permanent solutions, such as perm attached, which can last up to 3 months and offers the ideal simply extended look.

Permachange is typically considerably more subtle than extensions, providing the necessary fullness. Finally, it is critical to determine the source of a broken lash before attempting to repair it. What causes one person’s lashes to come out may be different from what causes another’s. Keep your client in mind when determining how to effectively resolve the matter, and seek expert assistance if required!

Getting Clients Back in the Chair with Minimal Fuss

When clients notice their lashes falling out, they frequently freak out. It’s your job as a lash artist to keep them calm and assure them that everything isn’t as horrible as it appears. Here’s what you can do to correct the situation and get them back in the chair:

  1. First, evaluate the circumstance. Is it only a few lashes that have fallen out, or is it a full-fledged problem?
  2. If it’s only a few lashes, reassure your client that it’s normal and offer to restore their lashes.
  3. When a client is finished with their extensions, remove all of the extensions from their lashes before removing any of their natural lashes. Otherwise, remove natural lashes first before removing extensions to ensure that nothing is left on the eye to cause infection.
  4. Before reusing any equipment used during the application and removal process, clean them with rubbing alcohol and lint-free cotton balls.
  5. When gluing down new extensions, use less adhesive than usual and be careful not to tug too hard.
  6. Leave the next set of extensions on for one week rather than two weeks to cause less damage over time. Because there is an increased chance of breakage, many eyelash extension procedures last longer if applied every two weeks. If your client’s extensions have previously fallen out prematurely, you should wait three weeks between applications.

The best things to do to give clients longer-lasting lashes

If you want your eyelash extensions to last, here are things you can do:

1. Choose a good-quality lash adhesive.

2. Don’t get them wet for the first 24 hours.

3. Be gentle when brushing them.

4. Use oil-free makeup removers.

5. Sleep on your back.

6. Avoid steam rooms and saunas.

7. Get them refilled every 7-10 days or as needed.

8. Apply mascara after they’re applied.

9. Remove any excess glue that is visible around the edges of the lashes with acetone-based nail polish remover or petroleum jelly before placing them on your eyelid.

10. Keep lashes off of oily skin so they stay adhered to better during the application process.

11. Talk to your client about their lash goals and find out what kind of lash look they want.

12. Choose the right length and thickness of lashes for your client.

13. Be gentle when applying the lashes and avoid using much glue.

14. Let the glue dry completely before you continue.

15. Use a Lash Sealant after the lashes are applied to help them last longer.

16. Schedule a follow-up appointment with your client to check on their progress and touch up any areas that may need it.

17. Educate your clients on how to properly care for their lashes at home to keep them looking their best in between appointments! A great way to do this is by including instructions in the aftercare kit you provide to your clients.

GOLLEE Pro Eyelash Extension

Tips on how clients can care for their eyelashes

1. Warm some coconut oil or olive oil and gently massage it into the top eyelid with your finger pads, allowing it to seep into the skin before wiping away excess.

2. At night, use an eye cream around the eyes, particularly one containing peptides, or collagen, so that it may be absorbed into skin cells.

3. Drink enough water every day because hydration helps maintain hair follicles, which can prevent lashes from falling out or thinning too quickly – consider adding fresh fruits like cucumbers or lemons to the water for nutrients!


There are a few things you can do to help your client’s eyelashes fall out after receiving eyelash extensions. To begin, brush the lashes softly with a clean, dry mascara brush. If it doesn’t work, you can try a lash serum or growth serum to stimulate new lash growth. Finally, double-check that you’re using the correct sort of glue and application procedure for your client’s particular lashes – if in doubt, see a specialist. Remember that each customer is unique, and no two sets of lashes will be identical, so figure out what works best for them!  Your client must learn how to care for their lashes after they leave the salon. Whether it’s swimming with her eyes closed, avoiding touching her eyes at all when applying cosmetics, or washing her face before bedtime.

The most important thing is to maintain those baby-soft, rich lashes and keep them looking lovely! I don’t just mean in-salon upkeep; make sure your clients understand how to care for their lashes in between appointments. Most importantly, keep in mind that everyone’s lashes grow differently, so it’s always worth asking around in the beauty world to see what other pros have done.

That way, we’ll have a better understanding of how to deliver the finest service possible. You’ll also need to consider the type of customer you want. Some people want exceptionally long but light lashes, while others prefer thicker but shorter lashes. Once you’ve determined what would work best for your customer, visit a specialist to determine which technique will work best for their demands and personal preferences! One of the main reasons people get lash extensions is that they want longer, fuller lashes. However, while this may be true for some consumers, you must also consider how much time she wants to spend thereafter caring for her lashes.

For example, if someone spends five minutes applying mascara every day and another thirty minutes doing their eye makeup each morning, she will have spent around six hours simply caring for her lashes by the end of week one! So, whether it’s going out and purchasing a decent drugstore mascara or consulting with a consultant on a solution like fake eyelashes, it’s critical to consider your client’s time commitments to maintain both theirs and yours up to date.

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