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Tips for a Happier and motivated lash salon team

Reports indicate that maintaining a high staff retention rate in beauty salons has historically been difficult. According to the statistics, the typical length of employment at salons is between three and five years, and one-third of new employees quit their jobs within the first six months of working there. This practice is widespread because the beauty and cosmetics industry is experiencing consistently high levels of demand, which has created more opportunities for workers to strike out on their own, which has increased the amount of competition.

Suppose you are the owner of a lash business. In that case, you may find these findings concerning, particularly if you are looking for consistency in the operation of your company as a whole. On the other hand, the good news is that you will never be without a chance to find employment. In the most recent few years, lash extensions have experienced significant growth, and this trend does not appear to be slowing down shortly. Therefore, the only thing that should concern you is ensuring that your team stays together. The following are some of the best practices you need to incorporate into your salon to ensure that you have a reliable staff that can provide excellent service to your clients and contribute to your company’s expansion.

Carefully select the team that will work in your lash salon.

You have put a significant amount of time and effort into developing both your company and your reputation. It is essential to continue your success as a lash artist that the team you are hiring possesses skills and a commitment to excellent customer service comparable to those you have demonstrated in the past. It is essential to jot down what you are looking for in each role before you begin the hiring process. This could be another lash technician, a receptionist, or an additional pair of hands to help manage the operations. You should also try to understand the candidate’s expectations while conducting the interview. You must understand their hopes and objectives and determine whether or not they are compatible with what you can provide. To assist you in determining whether you are hiring the right person with the appropriate skills and attitude, it is important to check their background, including information from all of their previous jobs.

Create a salon culture.

Nobody wants to do their job in an unhealthy atmosphere. In light of this, endeavor to establish a one-of-a-kind culture for your salon that you eagerly anticipate becoming a part of. Creating a well-defined culture at your salon reflects your business’s beliefs, values, and mission. It could be getting together for coffee or breakfast to start the day, planning a picnic once a month, or allowing them to take the day off on their birthday. The staff remains motivated and engaged thanks to the outstanding culture of the salon. The beauty industry can be cutthroat, and the pressure can be overwhelming; therefore, it is essential to have an empathic leader who can distribute the work among the team to help reduce the stress experienced by the team.

They will be able to keep going even on days when nothing goes right because of the salon culture they are a part of. Encourage your staff to talk to one another about their issues and disagreements when they arise, and set up group and one-on-one meetings so that you can maintain a direct line of communication with each of your workers. Maintain an attitude that is both approachable and cordial so that people will not hesitate to get in touch with you.

Invest in their ability to grow.

The prospect of professional advancement is one of the most powerful drivers of employee motivation. Business owners must know whether or not their teams receive the appropriate opportunities for advancement and training. These practices will help them feel valued and build confidence as a professional. For example, encouraging them to learn a new skill, paying for a class or workshop, or sending them to a beauty or lash conference are all examples of practices that fall under this category.

You might devise a yearly education program for each worker as an additional incentive. In your one-on-one meeting with them, you should discuss their progress and offer them opportunities to grow as professionals working in your salon. It could be a promotion or that they are given more opportunities and responsibilities than they previously had. It is important to give them the impression that they are gaining knowledge and developing professionally.

Have faith in your team.

It is your business, and you are the best person to decide how things should be done in your salon. Nevertheless, you hired your team because you have faith in the abilities and experience they bring to the table. To begin, create an outline of your salon’s policies, which must include your core values as a company, the characteristics of your staff, your expectations for accountability, behavior, and transparency, as well as clear communication. Take the role of the guide and always lead by example.

This does not mean, however, that you have the right to micromanage your team so that they feel demotivated and are discouraged from being creative. Instead, you should provide your employees with room to grow and the discretion to make decisions so long as they keep the company policies and the company’s reputation in mind. They can feel responsible because there is a sense of accountability. Not only will it save you time, but it will also foster a sense of ownership among your team members for your company’s success in the eyes of your customers.

Involvement in decision-making.

In the same way that holding routine team meetings helps you maintain a connection with your team, involving them in important conversations will help your team maintain a connection with the company. After all, your team is like a second family at the office. They need to be informed of all the developments that are taking place within the company. The benefits of making managerial decisions collectively are as follows:

  • Exercises in critical thinking
  • You need to overcome your blind spots.
  • Make use of the experience and capabilities of your team
  • Increases participation in all discussions
  • Encourages equality, accountability, and responsibility while promoting equality.
  • It enhances both the motivation and the decision to act.

When members of your team believe they are contributing to the process of making changes at your salon, they will be more motivated to follow those changes themselves, which will make it much simpler to adapt to and incorporate any transitions or changes. This eliminates the potential for disagreements, confusion, or distrust among your team members.

An acknowledgment of the excellent work.

A simple expression of gratitude and acknowledgment is not only cost-free but also the quickest and easiest way to show your team that you value their abilities and contributions. It will foster loyalty and encourage them to perform to a higher standard. For instance, you could honor the “Employee of the Month” by presenting them with a gift certificate. In employee evaluations or meetings with the team, it is important to begin by praising employees for their outstanding work before providing constructive criticism. If you provide them with salaries and remunerations comparable to those offered by other companies, they won’t need to seek employment elsewhere or start their own company.

Methods to Increase Salon Sales and Inspire Employees

A fantastic beauty salon that provides only the highest quality services will surely have a fantastic team of employees committed to their work.

If you are a manager or the owner of a company, one of your top priorities should be to encourage and inspire your staff. A strong employee management system in the salon ensures that all team members work toward the same goals, continually inspiring and motivating the entire staff.

In addition to your other responsibilities for your hair salon, such as staying on top of all the logistics of putting forward creative ideas for marketing, you should be aware of how to keep your salon staff motivated. This is something that must be done in order to keep a business running smoothly.

What are the advantages of having a highly motivated team working in the salon?

You jeopardize your business when your employees lack the motivation to do their jobs. A lack of motivation in a team indicates that there is a lack of interest in providing services of high quality, and the provision of services of poor quality leads to fewer chances of achieving one’s business goals.

You’ll have the following benefits if you keep the employees at your salon motivated:

  • Clients who are completely satisfied with the level of service they have received;
  • an increased rate of client retention;
  • a lower employee turnover rate, which once again means maintaining your clientele;
  •  a business that instills trust among both its employees and its clientele.
  • More money is coming in.

Now that we’ve covered the basics, let’s move on to the nine ways you can motivate your salon staff.

1. Select your team, and establish a culture for the salon.

When you are asked to describe your company using only a few words, what are some of the first things that come to mind? Those are most likely the kinds of values you hope to instill in the members of your team.

Choose your coworkers with care, taking into consideration the qualities that you hope clients will take away from their experience at your salon, such as dependability, promptness, empathy, and so on.

Because of these values, the working environment will be positive, leading to a valuable salon culture both within and outside the team. As a result, the employees will strongly desire to join the team.

One strategy you could use to keep the employees at your salon motivated would be to provide them with a breakroom packet that includes a few comforts they can use to unwind during their lunch break or in the time between appointments. This space also encourages employees to interact with one another, which is a great benefit to the company.

Additionally, there ought to be a location that is separate from all of the customers, where your team members can meet in private to assist one another, offer each other advice, or even discuss new tactics before or after the working program.

Establishing an enduring atmosphere at your salon by adopting these uncomplicated yet powerful practices can inspire employees to remain there longer.

2. Keep the level of competition high while fostering a strong sense of team.

For a company to be successful and continue to grow, collaboration among employees is one of the most critical factors. It is also a good idea to introduce some friendly competition among them by providing particular incentives to the workers who have achieved a goal.

An atmosphere of healthy competition among workers will inspire those workers to strive for excellence in their performance. Not to mention that this will maintain the enthusiasm of the staff at your salon.

You can simply add a board in a separate area or the breakroom and update it with any new developments in the competition, or you can set a specific goal, come up with fun ways of tracking your staff’s work, or both.

Be sure to communicate the rules to your employees and encourage them to take the competition in a light-hearted manner without compromising their commitment to the team.

3. Recognize outstanding work when you see it.

You should work with your team to establish attainable goals and then recognize and commend them for their outstanding work. Do not be afraid to offer an additional reward to one of your teammates if they perform exceptionally well in the pursuit of the goal that has been established. However, you should not go overboard, as you want to maintain a healthy level of competition.

This is one of the most effective strategies for boosting the morale of your staff while also bringing advantages to your salon.

Praise and recognition are intangible assets that demonstrate to a person that they have accomplished something remarkable. Motivating someone involves recognizing the value that they bring to the table. With this information, your employees can set more ambitious goals, which will help them continuously improve their performance.

In addition to recognizing the successes of their teams, your employees should be highlighted on your social media profiles by highlighting the incredible work that they have done.

4. Invest in your education.

If you are a manager or the owner of a salon, one of your responsibilities is to ensure that your staff has access to professional training. Because of this, in the long run, they will be able to charge higher prices for their services, which will benefit them and your salon.

These training sessions can take place either within your salon or somewhere else.

  • An onboarding training session in which you can include your salon’s story, your expectations from employees’ interactions with the clientele, specific processes you apply to the day-to-day work, and any other information you find relevant for their excellent integration into the team can be included as part of in-house training.
  • Meetings in which you and the other members of your team discuss a particular ability.
  • Sessions in which your employees demonstrate the most recent skill they’ve picked up on their own accord.
  • Sessions in which you can invite representatives from brands whose products you use and ask them to bring in all the latest innovations in their respective industries.

Courses that take place outside of the salon can include:

  • Conferences are held all over the world, featuring a variety of speakers and workshops.
  • Your employees have the opportunity to learn new skills through the purchase of paid classes.

Your company’s continued success depends on your ability to keep your employees abreast of all the most recent developments in the industry. Customers will persistently come to your business and insist on receiving the very best services; your job is to provide those services.

If you do this, your employees will appreciate your dedication and desire to invest in them, making it one of the best ways to motivate your salon staff. In addition, this is one of the best ways to motivate your salon staff. Every worker wants to work in an environment where they can thrive, learn, and advance their career.

According to the findings of a survey conducted by The Harris Poll, seventy percent of employees are likely to seek employment elsewhere if the company for which they work invests in their workforce’s training and professional growth.

5. Maintain employee engagement by involving them in business meetings.

To maintain a motivated staff at your salon, you should hold various meetings with your employees. During these meetings, you and your employees should collaborate to establish goals, both on an individual and a group level.

In addition, they want to feel like they have a voice in the company’s decisions so that they continue to feel valued and motivated.

When deciding what to do, consulting with them and getting their opinion is a good idea. Because they interact with customers regularly, your staff is in the best position to determine what those customers require or desire from you.

When workers are allowed to participate in the company’s decision-making process, they are more likely to demonstrate an interest in the company’s success and perform well in their jobs.

Business meetings are not only an effective method for maintaining the employees’ morale at your salon but also an excellent tool for facilitating communication. Meetings are the best events where employees can share ideas and work together to find solutions to problems, ultimately leading to improved service quality.

6. Hold a party for your staff to celebrate each achievement.

In the same way, you honor each employee for their accomplishments, and you should also include them in the celebrations when your company reaches a significant milestone.

Make sure they are aware of how amazing your week, month, or year was by telling them. Nothing can motivate an employee more than seeing the fruits of their labor, and nothing else comes close.

It is only fair that you and your team split the credit for the victory, given that you worked together to achieve it. After such a successful event, you might want to consider holding a special team-building activity.

Are you prepared to hear the next point?

7. Plan some activities that will strengthen the team’s bond.

Working in the beauty industry requires a slightly different approach to managing staff members than in other industries. Since they probably rent the booth in your salon, they could work different shifts throughout the day. When this occurs, it can be quite challenging to maintain a sense of connection and motivation among your staff.

A foolproof method for bringing everyone together involves team-building exercises, monthly get-togethers, dinners, or team activities.

You can guarantee different levels of communication between your employees by organizing these events in various settings, ensuring that your team will have positive dynamics.

Providing your salon employees with a sense of belonging at work, which is essential to the success of your business, can be accomplished by ensuring that everyone works together to achieve common goals.

8. Make your workplace a creative haven.

A pleasant working environment’s impact on employees’ day-to-day work cannot be overstated. Therefore, you are responsible for ensuring that your salon provides all of the fundamental amenities required by your staff members. These amenities should include adequate working stations, adequate lighting, music, and decor that is appealing to the eyes of both your staff members and your customers.

Work productivity can be increased by maintaining a tidy and organized salon that does not have excessive items displayed on the desk. You should look over these suggestions for organizing and storing salon supplies. Your employees will have an easier time remaining focused and creative if they do all these things.

In addition, you can keep your clients informed by stocking your reception area with the most recent issues of trade magazines. This will allow you to keep them abreast of everything happening in your field, including the trendiest hairstyles for women. Your employees will be enticed to try new things and experiment with new looks, which is excellent news for your salon because this will bring in new customers.

9. Survey to evaluate how satisfied salon employees are.

When you introduce something new to your salon or begin to implement any of the strategies discussed earlier, you should survey to obtain the responses of your staff members to receive their feedback.

Make it possible for employees to respond to a survey about their level of satisfaction while remaining anonymous. You will be able to see the areas in which everything works smoothly as well as the areas in which you still need to improve as a result of doing this.

How should the team be managed?

You might feel confident running your salon after hiring a new employee. On the other hand, managing people effectively requires training, skills, and experience. When you are an employer, one of your responsibilities is to delegate work to your workers. However, ensuring that your workers are happy and motivated is also critical to achieving a high return on investment. You will now be expected to assume the role of leader. 

1. Show it by setting an example.

If you want your employees to be on time, you can’t walk into the salon an hour after it has opened like you have nothing better to do. Suppose you run a company that advocates for equality and inclusiveness. In that case, you must demonstrate these values in your day-to-day operations so your employees can believe in your decisions at the organization’s helm.

2. Creating a team and meeting regularly.

It is essential to hold meetings where the team members can discuss their problems and work together to find a solution to those problems. This will help ensure everyone on the team is on the same page. When you solicit the thoughts and recommendations of your team members in order to find solutions to issues, it not only makes those members feel valued but also encourages responsibility and care for one another.

3. Be observant

As a leader, you must be more observant and look after your employees. Sometimes, employees may not address their distress or problems with you, but you still need to look after them. To ensure that your employees are working in an atmosphere that is both supportive and secure, you should hold a one-on-one meeting with each of them.

Final Thoughts

It is well-known that the cost of maintaining an employee is significantly lower than hiring a new one. You might feel overwhelmed when you think back on how difficult the process was and how much time was spent interviewing, hiring, and training them. Keeping this in mind, you will conclude that it is more beneficial to prioritize the health and happiness of your team rather than the expansion of your company alone.

When you learn how to motivate the employees at your salon, you will not only be able to create the ideal dynamic for a productive team, but you will also be better able to maintain the positive atmosphere that is so important to your business.

While we’re on the subject of productivity, I should mention that it’s time for you and your coworkers to start using the appointment scheduling software for salons if you haven’t already done so. It will help you make better use of your time.

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